With DriWE Every Ride Feels Secure
Your safety is our top priority. We're dedicated to building a secure platform for every ride, with advanced features and 24/7 support.
1. For Riders
- Always verify the driver and vehicle details (photo, license plate) in the app before starting the ride.
- Share your trip details with family and friends using the in-app sharing feature.
- Use the in-app chat or call features to communicate with your driver, keeping your personal number private.
- Use the emergency SOS button for immediate assistance from our support team and local authorities.
- Provide honest feedback and ratings after every ride to help us maintain a safe community.
- Avoid sharing personal information and meet in well-lit, public areas if possible.
- Trust your instincts—if something feels off, cancel the ride and report it.
2. For Drivers
- Adhere to all local traffic laws and maintain a safe driving speed.
- Verify the rider's identity and destination before starting the trip.
- Maintain a clean and well-maintained vehicle for a comfortable ride.
- Respect all riders and follow our strict zero-tolerance policy against any form of misconduct.
- In case of emergency, use the in-app SOS button for help.
- Report any suspicious behavior from riders immediately.
- Ensure your vehicle has necessary safety equipment like seatbelts and airbags.
3. Emergency Protocols
- SOS Button: In a safety-critical situation, the in-app SOS button instantly connects you with our safety team and shares your location with emergency services.
- 24/7 Support: Our dedicated support team is available around the clock to assist you with any safety concerns.
- Incident Reporting: All incidents are taken seriously and thoroughly investigated to ensure a safe environment for everyone.
- Location Tracking: All rides are GPS-tracked from start to finish, providing a detailed record for safety and security.
- Automated Alerts: If unusual activity is detected, such as route deviations, we’ll check in automatically.
4. App Safety Features
- Real-time trip sharing with trusted contacts.
- Anonymous phone calls and messaging between riders and drivers.
- Background checks for all drivers, including criminal and driving records.
- Ride check feature that detects if a ride goes off course or stops unexpectedly.
- In-app emergency assistance with one-tap access to local authorities.
- Facial recognition for driver verification.
5. Reporting Issues
- Use the in-app reporting tool to flag any safety concerns during or after a ride.
- Our team reviews all reports within 24 hours and takes appropriate action.
- Anonymous reporting is available for sensitive issues.
- Follow-up support is provided for all reported incidents.
- We collaborate with law enforcement when necessary.
6. Community Guidelines
- Treat everyone with respect—no discrimination or harassment.
- No weapons or illegal substances in vehicles.
- Maintain hygiene and cleanliness standards.
- Honest communication and punctuality are key.
- Violations may result in account suspension or permanent ban.
- Encourage positive interactions to build a trustworthy community.
7. How We Protect Your Data
- All personal data is encrypted and stored securely.
- We comply with GDPR and other privacy regulations.
- Location data is only shared during active rides or emergencies.
- Regular security audits and updates to protect against threats.
- You control your data—delete or export it anytime.